Once an area of concern has been identified (such as a particular region, plant or function) we seek to gain basic understanding via a short visit to the in-scope facilities.
Any addressable issues of sufficient scale will be presented, in addition to understanding:
Scoping visits are purely diagnostic in nature, which give our clients the ability to skip and move directly to analysis.
Rigorous deep-dive into the in-scope problem
We will deploy one dedicated Analyst, who will lead an analysis team mostly made up of SMEs. This team will eventually conduct the next phase, Implementation, to ensure knowledge and momentum preservation from phase 2 to 3.
Combining all these data sources allows us to paint an accurate picture of the factors affecting performance and how much that performance can be changed via the implementation.
By triangulating what we see, what we hear and what the client data tells us, an incredible depth of knowledge is created for our clients to understand the issue deeply. In addition, our clients receive:
Where the actual work of “change” takes place
Once a business case, proposal and project approach have been reviewed and agreed by our clients, phase 3 begins.
An appropriately sized team of SMEs is deployed full-time (5 days/week) – lead by a project manager and supported by an account executive (typically a VP or managing partner) – and get to work by creating working teams and engaging with staff directly.
At the end of an engagement, if promised results (as measured by our clients) are not as agreed, we will stay on at no further cost (except travel expenses) until results are delivered; such timeline overruns rarely happen.